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Return & Refund Policy
Effective Date: 1/1/25
Last Updated: 11/2/25
1. Return Period
We offer a 30-day return window from the date you receive your item. To be eligible for a return, the item must be in the same condition as you received it: unused, with tags (if applicable), and in its original packaging. You’ll also need your receipt or proof of purchase.
2. How to Initiate a Return
To start a return, please contact us at info@kingbbqsupply.com (or [insert preferred contact method]) with your order number and reason for return. Returns sent to us without prior authorization will not be accepted.
Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.
3. Damaged, Defective or Incorrect Items
Upon receiving your order, please inspect it carefully. If it arrives defective, damaged or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
4. Non-Returnable Items & Exceptions
Some items cannot be returned. These include (but are not limited to):
Perishable goods or items with limited shelf life
Custom or personalized orders
Sale items or gift cards
Items that have been used, altered, or missing original packaging/accessories
5. Refunds
After we receive your returned item and inspect it, we will notify you whether your refund is approved. If approved, the refund will be processed to your original payment method. Please note that it may take your bank or credit card company additional time to post the refund.
6. Exchanges
If you’d like to exchange an item, the fastest way is to initiate the return of the unwanted item (as per above) and then place a separate new order for the item you want.
7. Shipping Costs for Returns & Exchanges
For returns due to a defect, damage or shipping error on our part: We will cover the return shipping cost.
For returns made at your discretion (e.g., you changed your mind): You may be responsible for the cost of return shipping and any reduction in refund may apply.
8. How to Send a Return
Pack the item securely in its original packaging (if possible), include all accessories, manuals, tags and proof of purchase. We recommend obtaining tracking for your return shipment — we are not responsible for items lost in transit.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
King BBQ Supply
Henderson, Nevada, USA
Email: info@kingbbqsupply.com
Terms & Conditions
Effective Date: 1/1/25
Last Updated: 11/2/25
1. Overview
Welcome to King BBQ Supply (“we,” “us,” “our”). This website, located at https://www.kingbbqsupply.com (the “Site”), and the services provided herein (the “Service”) are offered to you under these Terms & Conditions (“Terms”). By accessing, browsing, or purchasing from our Site, you accept and agree to be bound by these Terms, including any additional policies referenced herein (for example, our Return & Refund Policy, Privacy Policy). If you don’t agree to these Terms, please do not use or access our Site or Services.
2. Online Store Terms
By placing an order through our Site, you represent that you are at least the age of majority in your state or province of residence (or have the requisite legal consent) to form a binding contract with us.
You agree that you will not use our Site or Services for any unlawful or unauthorized purpose.
You may not transmit any harmful code, malware, Trojan, or other malicious software via the Service.
3. General Conditions
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
All content on the Site (excluding your credit card information) may be transferred unencrypted across networks and may involve changes to conform to technical requirements; credit card information is always encrypted.
The headings in these Terms are for convenience only and do not affect interpretation.
4. Accuracy, Completeness and Timeliness of Information
We strive to provide accurate, complete and timely information, but we do not promise that all information will be error-free or up to date.
The material on our Site is provided for general informational purposes only and should not be relied upon as the sole basis for any decision.
We reserve the right to modify or update our Site and contents at any time without prior notice.
5. Modifications to Service and Prices
Prices for our products and Services are subject to change without notice.
We may discontinue or modify products, features, or Services at any time.
We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
6. Products or Services
Certain products or services offered through the Site may be available exclusively online and subject to limited quantity or availability.
We attempt to display product images and descriptions as accurately as possible, but we cannot guarantee that your device’s display of any color or image will be accurate.
We reserve the right to limit sales of products or Services to any person, geographic region, or jurisdiction; we also reserve the right to limit quantities purchased per person, per household or per order.
7. Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order for any reason, including but not limited to errors in product or pricing information, or suspicion of fraudulent or unauthorized activity.
You agree to provide current, complete and accurate purchase and account information. You agree to promptly update such information when changed.
8. Optional Tools
We may provide access to third-party tools or links on our Site (“Tools”) over which we neither monitor nor control.
Your use of any Tools is entirely at your own risk.
We do not warrant or endorse these Tools and will have no liability in connection with them.
9. Third-Party Links
Our Site may include links to third-party websites or services that are not owned or controlled by us.
We are not responsible for the content, privacy policies or practices of any third-party websites or services.
You should review the terms and privacy policies of any third-party when using such services.
10. User Comments, Feedback and Other Submissions
If you send us comments, feedback, or other submissions (collectively, “Submissions”), you grant us the right to use, edit, publish, translate, distribute and otherwise use those Submissions in any medium, without compensation to you.
We are under no obligation to maintain confidentiality of any Submission you send us.
You represent that your Submission will not violate any third-party rights (including intellectual property, privacy, publicity), contain unlawful or harmful content, or contain any malware.
11. Personal Information
The collection and use of your personal information is governed by our Privacy Policy [link to your Privacy Policy].
12. Errors, Inaccuracies and Omissions
Occasionally there may be information on our Site or Service that contains errors, inaccuracies or omissions (including product descriptions, pricing, shipping charges, transit times and availability).
We reserve the right to correct any errors, inaccurate information or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.
No update or refresh date should be taken to indicate that all information has been modified or updated.
13. Prohibited Uses
In addition to other prohibitions as set forth in these Terms, you are prohibited from using the Site or its content for:
any unlawful purpose or to solicit others to perform or participate in unlawful acts;
violating any international, federal, state or local regulations;
infringing or violating our or any third-party’s intellectual property rights;
uploading or transmitting viruses or other harmful code;
collecting or tracking the personal information of others;
spamming, phishing, pre-texting, scraping, crawling or harvesting data from the Site;
interfering with or circumventing the security features of the Site.
14. Disclaimer of Warranties; Limitation of Liability
Our Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” without any warranties of any kind, either express or implied.
We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free.
In no event shall King BBQ Supply, our affiliates, officers, directors, employees, agents or licensors be liable for any indirect, incidental, special, consequential or punitive damages arising out of your access to or use of, or inability to use, the Service or any products procured through the Service.
15. Indemnification
You agree to indemnify, defend and hold harmless King BBQ Supply and our affiliates, officers, directors, employees, agents, licensors and suppliers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs or expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms or your use of the Service (including, but not limited to, submission of content by you, or use of any third-party tools).
16. Severability
If any provision of these Terms is held to be invalid, unlawful or unenforceable to any extent, that provision shall be severed from the remainder of the Terms and shall not affect the validity or enforceability of the remaining provisions.
17. Termination
These Terms are effective unless and until terminated by either you or us. You may terminate your use of the Service at any time by notifying us or by discontinuing use of the Service. We may also terminate or suspend your access to the Site at our sole discretion, without notice, and you remain liable for any amounts due up to termination.
18. Governing Law
These Terms and any separate agreements whereby we provide Services to you shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions.
19. Changes to Terms
We reserve the right at our sole discretion to modify these Terms at any time. We will post any changes on this page and/or update the “Last Updated” date above. Your continued use of the Site or our Services after the posting of changes constitutes your acceptance of such changes.
20. Contact Information
If you have any questions about these Terms, please contact us:
King BBQ Supply
Henderson, Nevada, USA
Email: info@kingbbqsupply.com
Website: https://www.kingbbqsupply.com
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